Cancellation Policy

There is no cancel button, and that is deliberate — a kitchen ticket is already printing. To cancel, call us on +92 335 1805 111, message us on WhatsApp or email contact@poslytic.com with your order number as soon as you can. A phone call is always the fastest way.

If you reach us before the kitchen has started your order, we will cancel it at no charge. Nothing is owed, because nothing has been paid — payment is on delivery or at the counter.

Once your food is being prepared we may not be able to cancel it. Freshly cooked food cannot be put back, and it cannot be sold to someone else.

We will always tell you honestly where your order has got to, and we will do what we reasonably can. If a dish has not been started, it can usually still come off the order.

If our rider reaches your address and cannot reach you after waiting and calling, the order counts as delivered. If a collection order is not picked up, we will hold it for a reasonable time and then treat it as complete.

Repeatedly ordering and then refusing or not collecting food means we may decline future online orders from that number. We are a small kitchen and wasted food is a real cost.

Sometimes we have to cancel. It is always for one of these reasons:

• An item has just sold out and there is no reasonable substitute.
• The kitchen cannot cook the order within a time that would still be acceptable to you.
• The address turns out to be outside the area we can deliver to.
• We cannot reach you on the number given to confirm something important.
• The order appears to be fake, abusive, or placed to disrupt the kitchen.
• Something outside our control — a power cut, a supply failure, an emergency.

If we cancel, we will tell you by phone or message, and you will not be charged. Anything you have already paid is refunded in full, in cash.

You can see the current state of your order at any time on the order tracking page, including whether it has been cancelled and why.