Refund Policy

Because you pay in cash when the order arrives, most problems are settled before any money changes hands — tell the rider straight away and we will put it right on the spot.

If you have already paid and something was wrong, call us on +92 335 1805 111, message us on WhatsApp or email contact@poslytic.com with your order number and we will deal with it.

• An item is missing from your order.
• You were given the wrong item.
• The food arrived in a condition it should not have — spoiled, cold when it should be hot, or spilled in transit.
• The order never arrived at all.
• You were charged more than the total shown when you confirmed the order.

Depending on what happened and what you would prefer, we will remake the item, deliver the missing part, take the amount off your bill, or refund it in cash.

Please raise a problem with food on the same day, and ideally within a couple of hours of receiving it. Prepared food cannot be inspected the next day, and we cannot fairly judge a complaint about a meal that has since been eaten or thrown away.

Keeping the item, or a photograph of it, helps us understand what went wrong and helps the kitchen stop it happening again.

• You changed your mind after the kitchen had started cooking. Freshly prepared food cannot be returned to stock.
• You did not like the taste of a dish that was made correctly. Tell us anyway — we do want to know — but a preference is not a fault.
• The address given was wrong or incomplete, or nobody was reachable on the number given, and the food was made and sent as instructed.
• The order was reported as a problem days later.

None of this stops you from speaking to us. If you think a case is unfair, say so — we would rather look at it again than lose a customer.

Refunds are made in cash, since that is how the order was paid for — handed back by the rider, deducted from the amount due, or collected from the restaurant. There is no card to reverse and no online transaction to cancel.

Keep your order number. It is on your confirmation and on the tracking page, and it is the fastest way for us to find what happened.

Call us on +92 335 1805 111, message us on WhatsApp or email contact@poslytic.com. Have your order number and the phone number you ordered with ready, and tell us what was wrong. We aim to answer the same day.